FAQ
- “How do I get my username and password?”
- “How do I activate my account?”
- “My claim is pending.”
- “I tried claiming, but received an error: We had a problem capturing your request, please contact the call centre…”
- “How do I register?”
- “When will I receive my Vivo Rewards Card?”
- “How do I FICA Register my card?”
- “How do I reset my PIN?”
- If your query doesn’t relate to any of the above, please call us on 087 098 0860 or email us on vivoinfo@myclaim.co.za – don’t forget to quote your ID number.
Send us an email or give us a call, quote your ID number and provide your cell phone number. Contact us on 087 098 0860 or email vivoinfo@myclaim.co.za
Send us an email on vivoinfo@myclaim.co.za with a copy of your ID/Driver’s License/Passport with images of the front and back of your Vivo Rewards card.
Send us an email to vivoinfo@myclaim.co.za with the invoice attached and the claim’s reference number as the subject (indicated by REF). Alternatively, visit your claim status and click on the pop-up for the claim pending, this will redirect you to your mailbox with the relevant information for the claim pending and attach the receipt.
Send us a screenshot of your claim attempt, displaying the IMEI number, sequence number* and card number entered with your claim. *the sequence number is found at the back of your card, in the bottom left-hand corner. It is an 8-digit number that begins with 000. If the sequence number is not visible, you will need to contact Tutuka (the card helpline) for sequence number retrieval
Visit www.vivo.myclaim.co.za and select “REGISTER TO RECEIVE YOUR CARD” send a copy of your ID/Driver’s License/ Passport
Send us an email with your ID/Driver’s License/ Passport with your store name and address as well as your contact number. A Vivo Representative will be in touch to deliver a card.
Visit the website www.inrewards.co.za and select FICA. Fill in all fields on the registration page and select Natural-Persons option. Fill in MyClaim as the issuing company. Now, upload a copy of your ID and proof of residence, files should not be larger than 2MB. Confirmation of successful upload will follow.
Send us an email, titled Reset PIN – [ID Number] and provide your cell phone number, ID/ Passport Number and your Vivo Rewards card number. Once the agent has replied to your email to advise to proceed with the pin reset, follow on with the pin reset instructions:
1. SMS 34246 from the cell phone number registered to your card, with your ID number, a space, then the last 4 digits of your rewards card number (Example below)
9000000000000 1234
2. You will receive an SMS response instructing you to send another SMS to 34246 with the unique code provided, space and your NEW 5-digit PIN. (Example below)
To change the PIN for card 1234, send a new SMS to 34246 including; [5 digit code] followed by a space & the new 5 digit PIN within 30 minutes.
3. Send new SMS with unique code and unique PIN of your choice
4. Should the Pin reset be successful, you will receive a SMS to confirm this.